Global Direct Ship Terms & Conditions

Global Direct Sales Program
Dyno-tab® Products
Terms & Conditions of Sale

By purchasing product from Chemplex, Buyer acknowledges and agrees to the terms and conditions below.

1) Buyer will not repackage or re-label Dyno-tab® branded products.
2) If an over-label is necessary to meet local regulations or for translation, Buyer will provide Chemplex a photo and live sample.
3) It is the responsibility of the buyer to determine if any registrations are required for the intended market and what regulations may exist specific to the products.
4) Chemplex products are registered with the U.S. Environmental Protection Agency (EPA) as may be required.
5) The purchase of product from Chemplex does not entitle Buyer to receive formulations or the ingredient list for any product, and does not give Buyer the right to raw data or to confidential proprietary information.
6) Buyer agrees not to use Chemplex proprietary brand names, trademarks, trade names, logos and other intellectual property without prior written permission from Chemplex.
7) Buyer will not create a website, Facebook page or other social media site using DYNO-TAB or DYNOTAB as part of the name without prior written approval from Chemplex.
8) Buyer agrees to send Chemplex samples of flyers and other marketing materials developed by Buyer for use in marketing Dyno-tab® branded products.
9) Cleaning and radiator tablets must be stored in a dry environment. Excessive humidity will reduce shelf life and may cause the tablets to activate prematurely.
10) Buyer acknowledges that product performance will vary.
11) A Return Authorization is required prior to the return of any product.
12) “Stock” items may be returned for credit within 45 days of purchase provided that the product is in the same condition as when shipped. A restocking fee of ten percent (10%) will apply. Freight on returned items shall be paid by Buyer.
13) Damaged Goods: Buyer must notify Chemplex immediately if any products are damaged in shipping and within 14 days of receipt of shipment of any product that Buyer considers to be faulty or below acceptable standards. Buyer will send by email photos to document condition of the product. Chemplex will replace or refund, at its discretion, the cost of any product that was shipped in a damaged or sub-standard condition.
14) Chemplex currently carries a $1,000,000 USD product liability insurance policy that covers only specific products. This policy does not cover any product sold by Chemplex that is changed, repackaged or relabeled by a third party after shipping. 15) Unless otherwise agreed to by Chemplex, all shipments to International locations are EX WORKS Origin.
16) Estimated lead time for shipping is approximately 2-6 weeks, depending primarily on stock volume at time order is received.
17) Chemplex accepts written Purchase Orders only.
18) Chemplex has the right to refuse any order.
19) By submitting a Purchase Order, Buyer is acknowledging that he has read, understands and agrees to these Terms & Conditions.
20) Chemplex shall not be held liable for inability to ship products due to force majeure, delayed availability of products or for other reasons beyond its reasonable control; however, Chemplex will contact Buyer as soon as possible regarding any necessary modifications to the order.
21) Chemplex has the right to alter any formulation or discontinue any product for any reason at any time without notification.
22) Chemplex and Buyer are separate entities. Buyer has no right whatsoever to represent Chemplex or to incur any liability or to act on behalf of Chemplex in any manner, and shall make no representations to the contrary.
23) It is Chemplex policy to abide by all U.S. Export Control Laws, which restrict the sale to or re-export of goods to certain countries, currently including but not limited to Iran, Syria, Cuba and North Korea. Buyer agrees to comply with these restrictions.
24) Chemplex’s failure to insist upon a strict performance of any of the terms and conditions herein shall not be deemed a waiver of any right or remedies that Chemplex may have.
25) If any section of these Terms and Conditions is deemed unenforceable for any reason, the remainder of the sections shall remain in full force and effect.
26) Any disputes between Chemplex and Buyer shall be governed by, construed and enforced in accordance with the laws of the State of California or from any other state in the USA from where the product originally shipped (“state of origin”). In the event of a dispute between the parties that cannot be amicably resolved, excluding the ownership or validity of licensed trademarks, both parties agree to try and resolve such dispute through mediation in accordance with the Commercial Mediation Rules of the International Centre for Dispute Resolution in the office located closest to the state of origin. If the parties cannot reach an agreement in mediation, then both parties agree to settle such dispute by final and binding arbitration in accordance with the Commercial Arbitration Rules of the International Centre for Dispute Resolution in the office located closest to the state of origin.


Manufactured by Chemplex Automotive Group, Inc.
2061 Emery Avenue · La Habra, California 90631 USA
Tel +1 (562) 690-9336 Fax +1 (562) 690-3176